Shift Leader: Elevate Service & Team Excellence

Hungry Horse - BRA_104; Ower; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Career development

Apprenticeship training

Staff discount 33%

Staff discount Greene King 50%

Staff discount loved ones 15%

Family-friendly policies

Mental health support

Refer a friend bonus £1500

Wagestream access

Retail discounts

Job summary

Hungry Horse in the United Kingdom is seeking a proactive Team Leader to drive service standards and efficiency on shift. You’ll lead by example, ensure the team has what it needs, and keep customers happy while delivering great hospitality.

You’ll deputise for managers, coordinate busy shifts, uphold safety and cleanliness, and role model excellent customer care. The role offers opportunities within a well-known hospitality brand and a supportive team environment.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues promptly.
• Coordinate the team during busy shifts for smooth service.
• Maintain bar safety, legality and cleanliness at all times.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Attention to detail

Leadership example

Think on feet

Customer service focus

English proficiency

Job description

Hungry Horse in the United Kingdom is seeking a proactive Team Leader to drive service standards and efficiency on shift. You’ll lead by example, ensure the team has what it needs, and keep customers happy while delivering great hospitality.

You’ll deputise for managers, coordinate busy shifts, uphold safety and cleanliness, and role model excellent customer care. The role offers opportunities within a well-known hospitality brand and a supportive team environment.