Shift Leader: Lead Teams for Exceptional Service

One Stop Stores Ltd; Nottingham; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

10% Discount

Discounted pharmacy services

Great holiday package

Career development

Pension Scheme

Job summary

One Stop Stores Ltd is seeking a proactive Shift Leader to join the team in Nottingham. The role focuses on delivering excellent customer service while coordinating staff and store operations.

As a Shift Leader, you will be responsible for ensuring the store is clean, well-presented, and providing exceptional experiences for customers. You will need to lead by example, supporting both your colleagues and the Store Manager in achieving operational excellence and community engagement.

Qualifications

• Able to role model great customer service to meet customer needs.
• Build strong, long-lasting relationships with colleagues.
• Clear communicator keeping the team well-informed.
• Confident in taking charge of the store when needed.
• Flexible in thinking and decision-making.
• Energetic in driving and motivating others.

Responsibilities

• Coordinate the team for a great shopping experience.
• Open and close the store, ensuring safety and customer satisfaction.
• Act as go-to for colleagues in the manager's absence.
• Support manager in coordinating community events.
• Maintain cleanliness and presentation of the store.
• Manage queues to enhance customer experience.

Skills

Customer service

Team coordination

Communication

Relationship building

Flexibility

Leadership

Motivational skills

Job description

One Stop Stores Ltd is seeking a proactive Shift Leader to join the team in Nottingham. The role focuses on delivering excellent customer service while coordinating staff and store operations.

As a Shift Leader, you will be responsible for ensuring the store is clean, well-presented, and providing exceptional experiences for customers. You will need to lead by example, supporting both your colleagues and the Store Manager in achieving operational excellence and community engagement.