Shift Leader: Elevate Service, Lead a Winning Team

Greene King; Nuneaton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension contribution

Career progression across brands

Staff discounts on all brands

Employee assistance program

Enhanced maternity/paternity policies

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Greene King’s Farmhouse Inns is seeking a Team Leader to guide the shift, ensuring the team has what it needs to keep service running smoothly and customers happy.

You’ll deputise for the management team, coordinate the crew during busy periods, keep the bar safe, legal and clean, and demonstrate first‑class service with a warm welcome. Join a brand that values development and supportive benefits.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Customer service excellence

Team leadership

Problem solving

Communication

Job description

Greene King’s Farmhouse Inns is seeking a Team Leader to guide the shift, ensuring the team has what it needs to keep service running smoothly and customers happy.

You’ll deputise for the management team, coordinate the crew during busy periods, keep the bar safe, legal and clean, and demonstrate first‑class service with a warm welcome. Join a brand that values development and supportive benefits.