Shift Leader — Elevate Service & Team Performance

Greene King; Hitchin; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

The chance to further your career - as

Discount 33% for you and 15% for loved

Free employee assistance program

Enhanced, family-friendly maternity/p+

Menopause Friendly Employer

Discount 50% for you and 25% for loved

Refer a friend - up to £1,500

Wagestream - access wage before payday

Retail discounts - up to 30%

Job summary

Greene King, via Venture Hotels, is seeking a Team Leader to guide a busy hospitality shift and ensure every guest receives a warm, memorable experience. You will deputise for management when needed, organize the team during peak periods, and keep the bar safe, clean, and compliant with health and safety standards.

If you take pride in service, join us to help create places where people feel welcome. This role focuses on leadership, guest satisfaction, and smooth shift execution across our

Qualifications

• Experience leading a hospitality front-of-house team.
• Strong customer service and communication skills.
• Ability to coordinate a busy shift and maintain standards.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Team leadership

Customer service

Shift coordination

English language skills

Job description

Greene King, via Venture Hotels, is seeking a Team Leader to guide a busy hospitality shift and ensure every guest receives a warm, memorable experience. You will deputise for management when needed, organize the team during peak periods, and keep the bar safe, clean, and compliant with health and safety standards.

If you take pride in service, join us to help create places where people feel welcome. This role focuses on leadership, guest satisfaction, and smooth shift execution across our