Shift Leader - Elevate Service, Lead a Busy Team

Greene King; Wigan; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Career progression

Staff discounts 33%

Employee assistance

Inns & hotels discounts 50%

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Greene King is seeking a Team Leader for a Hungry Horse pub in the Manchester area. You will lead a busy shift, ensuring superb service, managing the team, and deputising for the management team as needed.

You’ll drive standards, train new team members, and maintain a safe, clean, and legal bar environment, while delivering memorable experiences for guests and supporting colleagues throughout peak times.

Qualifications

• Lead the team during shifts
• Deliver a high standard of customer service
• Support the management team and resolve issues promptly
• Maintain safety, legality and cleanliness on shift

Responsibilities

• Provide customers with a memorable experience on every visit
• Coordinate and support the team during busy periods
• Ensure bar and service areas run smoothly and efficiently
• Model excellent service and team collaboration

Skills

Team leadership

Customer service

Problem solving

Communication

Job description

Greene King is seeking a Team Leader for a Hungry Horse pub in the Manchester area. You will lead a busy shift, ensuring superb service, managing the team, and deputising for the management team as needed.

You’ll drive standards, train new team members, and maintain a safe, clean, and legal bar environment, while delivering memorable experiences for guests and supporting colleagues throughout peak times.