Shift Leader: Drive Hospitality & Team Excellence

McDonald's; Leeds; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

Free meals on break

Career development

Exclusive discounts

Overnight pay premium

Recognition and rewards

Employee assistance programme

Job summary

McDonald’s in Leeds is seeking a Shift Leader to drive outstanding hospitality and team performance. You will lead a fast-paced shift, ensuring great customer experiences, clean facilities, and smooth operations while modelling our values and behaviours.

The role requires flexibility across weekdays and weekends, with shifts spanning early mornings, afternoons, evenings and some overnights. Training includes learning food safety, service standards and effective coaching.

Qualifications

• Experience in managing and leading teams in retail, hospitality or customer-focused environments.
• Ability to lead by example and deliver personalised service.
• Strong communication and problem-solving skills.

Responsibilities

• Lead shift readiness and plan for shift success using forecasts and staffing.
• Oversee Production, Assembly and Service zones; coach and support the team.
• Maintain food safety, cleanliness and hospitality standards throughout the shift.
• Engage with customers and delivery partners to enhance the experience.
• Review performance and hand over insights to the next Shift Leader.

Skills

Leadership

Customer service

Team leadership

Communication

Problem solving

Adaptability

Respectful conduct

Job description

McDonald’s in Leeds is seeking a Shift Leader to drive outstanding hospitality and team performance. You will lead a fast-paced shift, ensuring great customer experiences, clean facilities, and smooth operations while modelling our values and behaviours.

The role requires flexibility across weekdays and weekends, with shifts spanning early mornings, afternoons, evenings and some overnights. Training includes learning food safety, service standards and effective coaching.