Shift Leader: Hospitality Coach (Overnights)

McDonald's United Kingdom; Tibshelf; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for overnight hours

Recognition and rewards

Free meals on your break

Career development

Job summary

McDonald’s United Kingdom is seeking a Shift Leader to drive hospitality, lead a small team, and deliver a welcoming customer experience in our busy restaurant. You’ll model our standards, coach colleagues, and ensure smooth service across shifts, with focus on food safety, cleanliness, and teamwork.

You will work varied shifts across weekdays and weekends, be comfortable with overnights, and participate in ongoing training and career development.

Qualifications

• Experience leading and developing teams in retail or hospitality.
• Strong customer service focus and communication.
• Ability to plan shifts and manage tasks under pressure.

Responsibilities

• Lead by example, coach colleagues and recognise good performance.
• Oversee pre-shift planning, stock checks and safety standards.
• Monitor service quality and customer flow during shifts.
• Ensure compliance with labour laws and food safety requirements.
• Wrap up shifts with handover notes and performance review.

Skills

Leadership

Team management

Customer service

Communication

Coaching

Job description

McDonald’s United Kingdom is seeking a Shift Leader to drive hospitality, lead a small team, and deliver a welcoming customer experience in our busy restaurant. You’ll model our standards, coach colleagues, and ensure smooth service across shifts, with focus on food safety, cleanliness, and teamwork.

You will work varied shifts across weekdays and weekends, be comfortable with overnights, and participate in ongoing training and career development.