Shift Leader: Drive Great Service & Community Impact

Tesco; Harlow; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Discount at stores

Tesco/pharmacy discount

Discounted shopping website

Holiday package

Career development

Community involvement

Pension Scheme

Job summary

One Stop Stores Ltd is seeking a Shift Leader to coordinate store teams and ensure a smooth customer experience. You will support opening/closing, manage daily priorities, and provide leadership in the absence of the Store Manager.

The role emphasizes great customer service, strong communication, and teamwork. It offers a busy retail environment with a focus on community involvement and delivering high standards.

Qualifications

• Demonstrates great customer service and communication.
• Builds strong relationships with colleagues to foster teamwork.
• Leads by example and is able to take charge when needed.
• Adapts to store priorities and changing conditions to serve customers.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip.
• Open/close the store and cover duties while protecting customers and staff safety.
• Be the go-to person for colleagues in the absence of the Store Manager.
• Support events and maintain a clean, well-presented store.
• Prioritise replenishment and ensure accurate pricing and labels.
• Manage queues and staff breaks to fit trade patterns.
• Escalate issues to the Store Manager when required.
• Act as a recognised Keyholder for alarm call-outs.

Skills

Customer service

Relationship building

Communication

Leadership

Adaptability

Motivation

Process improvement

Education

No specific degree required

Job description

One Stop Stores Ltd is seeking a Shift Leader to coordinate store teams and ensure a smooth customer experience. You will support opening/closing, manage daily priorities, and provide leadership in the absence of the Store Manager.

The role emphasizes great customer service, strong communication, and teamwork. It offers a busy retail environment with a focus on community involvement and delivering high standards.