Shift Leader: Drive Great Service & Team Excellence

Tesco; Shrewsbury; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

10% Discount in One Stop & Tesco

Discounted Tesco pharmacy services

Discounted shopping website

Great holiday package

Career development

Community involvement and charity work

PensionScheme

Job summary

One Stop Stores Ltd is seeking a Shift Leader to support daily store operations in a fast-paced retail environment. You will lead a team to deliver excellent customer service, manage opening and closing duties, and resolve day‑to‑day queries with a customer‑first mindset.

Join a people‑focused team that values inclusion, safety, and community involvement, with opportunities for career development within the Tesco group.

Qualifications

• Experience in delivering excellent customer service in a retail environment.
• Proven leadership and ability to guide a team.
• Strong communication skills and ability to keep a team well informed.

Responsibilities

• Coordinate the team to deliver a smooth shopping experience for customers.
• Open/close the store and cover duties to ensure safe, customer‑focused operations.
• Be the go‑to person for colleagues in the absence of the Store Manager.

Skills

Customer service

Leadership

Communication

Adaptability

Team motivation

Problem solving

Time management

Job description

One Stop Stores Ltd is seeking a Shift Leader to support daily store operations in a fast-paced retail environment. You will lead a team to deliver excellent customer service, manage opening and closing duties, and resolve day‑to‑day queries with a customer‑first mindset.

Join a people‑focused team that values inclusion, safety, and community involvement, with opportunities for career development within the Tesco group.