Shift Leader: Drive Customer Delight & Team Excellence

Greggs plc; Southall; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount

Free hot drinks

Paid breaks

Profit sharing (10%)

Health & Wellbeing App

Holiday entitlement growth

Colleague share plans

Pension matching up to 7%

Employee assistance app

Long service awards

Savings discounts

Job summary

Greggs plc is looking for a Shift Manager to support the shop when the Manager is away. You will lead a friendly team, motivate them and ensure customers have a brilliant experience whether in store or online orders.

As a shift manager you’ll oversee daily operations, maintain high standards of service, prep products, and keep displays stocked. You’ll champion an inclusive culture and contribute to a positive team environment.

Qualifications

• Reliable leader with a passion for delivering great customer service.
• Previous supervisory experience in a customer-facing environment.
• Supports an inclusive culture and teamwork.

Responsibilities

• Inspire the team to deliver excellent shop standards.
• Lead by example and serve customers quickly and warmly.
• Prepare products, including sandwiches and oven management.
• Keep displays fully stocked with a wide range.
• Maintain a clean, tidy, and presentable shop.

Skills

Leadership

Customer service

Team supervision

Job description

Greggs plc is looking for a Shift Manager to support the shop when the Manager is away. You will lead a friendly team, motivate them and ensure customers have a brilliant experience whether in store or online orders.

As a shift manager you’ll oversee daily operations, maintain high standards of service, prep products, and keep displays stocked. You’ll champion an inclusive culture and contribute to a positive team environment.