Shift Leader — Inspire a Fast, Friendly Customer Experience

Greggs plc; Oldham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Colleague discount

Free hot drinks on shift

Paid breaks

Profit sharing

Health app and remote GP/physiotherapy

Holiday entitlement growth

Colleague share plans

Pension scheme matching

Job summary

Greggs plc in the United Kingdom is seeking a Shift Manager to lead the shop when the Store Manager isn’t on duty. You’ll motivate the team, ensure excellent customer service and keep operations running smoothly across in-store, delivery, Click + Collect and drive thru channels.

You’ll oversee shifts, train and support colleagues, manage product preparation and stock, and maintain clean, inviting displays. The role emphasizes leadership, rapid service, and a friendly, inclusive culture that

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Strong leadership and customer service skills.
• Able to work flexible shifts and adapt to a busy retail setting.

Responsibilities

• Lead the shop during the Store Manager's absence and ensure smooth daily operations.
• Inspire and manage the team to deliver excellent service and standards.
• Prepare products, including sandwiches and ovens management.
• Keep displays stocked and shop looking clean and presentable.
• Provide fast, friendly service and uphold Greggs' customer-first culture.

Skills

Team leadership

Customer service

Reliability

Supervisory experience

Job description

Greggs plc in the United Kingdom is seeking a Shift Manager to lead the shop when the Store Manager isn’t on duty. You’ll motivate the team, ensure excellent customer service and keep operations running smoothly across in-store, delivery, Click + Collect and drive thru channels.

You’ll oversee shifts, train and support colleagues, manage product preparation and stock, and maintain clean, inviting displays. The role emphasizes leadership, rapid service, and a friendly, inclusive culture that