Shift Leader: Customer Experience & Team Lead

Tesco PLC; Bury St Edmunds; On-site; GBP 21,000 - 22,000; Full time

Benefits offered by this job

Holiday entitlement

Flexible working

Staff discount

Wellbeing services

Life cover & pension

Benefits flex

Uniform provided

Job summary

Tesco PLC is seeking a Store Shift Lead to supervise daily store operations and lead a team in a fast-paced retail environment. You will ensure excellent customer service, manage busy periods, and support store targets while maintaining an inclusive team culture.

The role offers flexible hours, a competitive hourly rate, and a focus on work-life balance within Tesco's values and community initiatives.

Qualifications

• Retail management experience in fast-paced environment.
• Experience leading a team and coaching colleagues.
• Strong customer service and communication skills.

Responsibilities

• Lead store team to deliver great in-store experiences.
• Be the go-to person for day-to-day operations and queries.
• Coach colleagues and role-model great service.
• Lead in the manager's absence when required.
• Balance decisions and adapt to change.
• Build inclusive relationships to support performance.
• Keep customers, communities, and planet in focus.

Job description

Tesco PLC is seeking a Store Shift Lead to supervise daily store operations and lead a team in a fast-paced retail environment. You will ensure excellent customer service, manage busy periods, and support store targets while maintaining an inclusive team culture.

The role offers flexible hours, a competitive hourly rate, and a focus on work-life balance within Tesco's values and community initiatives.