Shift Leader: Service Excellence & Team Coach

Greeneking; Gillingham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Brand discounts

Pension contributions

Training and development

Refer a friend incentive

Wagestream wage access

Employee assistance program

Job summary

Greene King is seeking a Team Leader to guide a busy shift, ensuring the team has what they need to run smoothly and customers are kept happy. You will set an example, delegate during absences, and coordinate a fast-paced service while maintaining safety, legality, and cleanliness.

The role requires a strong service mindset, English fluency, and the ability to adapt to evolving shift demands. A supportive environment includes career development and employee discounts.

Qualifications

• A great eye for detail and ensuring quality throughout shifts.
• Ability to lead by example and provide excellent service.
• Capable of thinking on your feet during busy periods.
• Positive can-do attitude and strong teamwork.
• Sufficient spoken and written English to perform safely and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for the management team and resolve issues.
• Organise and coordinate the team during busy shifts.
• Keep the bar safe, legal, and clean, addressing issues quickly and safely.

Skills

Eye for detail

Customer service

Adaptability

Team player

English proficiency

Job description

Greene King is seeking a Team Leader to guide a busy shift, ensuring the team has what they need to run smoothly and customers are kept happy. You will set an example, delegate during absences, and coordinate a fast-paced service while maintaining safety, legality, and cleanliness.

The role requires a strong service mindset, English fluency, and the ability to adapt to evolving shift demands. A supportive environment includes career development and employee discounts.