Shift Leader — Growth, Perks & Customer Impact

Starbucks Sudbury - Sainsbury's; Sudbury; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Competitive pay & tips

Partner discounts

Benefits (eligibility)

Job summary

Starbucks Sudbury - Sainsbury's is seeking a Shift Supervisor to support store operations and lead baristas during shifts. You will help maintain a welcoming atmosphere, ensure high-quality service, and uphold Starbucks standards.

You will also be responsible for opening/closing, coaching partners, cash handling, and maintaining safety and compliance throughout your shift. This role offers opportunities for growth within a busy, customer-focused environment.

Qualifications

• Experience in retail, customer service, or food service.
• Strong leadership and ability to motivate a team.
• Excellent communication and problem-solving abilities.
• Able to multi-task and stay calm in fast-paced environments.
• Basic math and cash-handling skills.
• Flexible availability including mornings, evenings, weekends, and holidays.

Responsibilities

• Provide exceptional customer service and resolve concerns in a friendly, timely manner.
• Maintain a clean, organized, and inviting café environment.
• Model Starbucks' mission and values for customers and partners.
• Open and/or close the store following standards and procedures.
• Lead and support partners during shifts, ensuring tasks are completed efficiently.
• Manage cash handling and till accuracy; monitor deposits and registers.
• Ensure beverage and food quality by following Starbucks recipes and standards.
• Maintain inventory by restocking and assisting with ordering as needed.
• Provide real-time coaching and feedback to baristas.
• Foster a positive team culture built on respect and collaboration.
• Lead shift briefings with daily goals and promotions.

Skills

Retail experience

Customer service

Leadership

Communication

Problem solving

Multi-tasking

Cash handling

Flexibility

Job description

Starbucks Sudbury - Sainsbury's is seeking a Shift Supervisor to support store operations and lead baristas during shifts. You will help maintain a welcoming atmosphere, ensure high-quality service, and uphold Starbucks standards.

You will also be responsible for opening/closing, coaching partners, cash handling, and maintaining safety and compliance throughout your shift. This role offers opportunities for growth within a busy, customer-focused environment.