Shift Leader: Customer Experience & Operations

Greene King; Filton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension contribution

Brand discounts 33%

Hotel discounts 50%

Wagestream

Refer a friend up to £1,500

Retail discounts

Job summary

Greene King’s Flaming Grill is seeking a Team Leader to lead by example, ensure the shift runs smoothly, and keep our customers happy with great service. You’ll support the team, uphold high standards and step in for management when needed.

On a busy shift you’ll organise the team, keep the bar safe, legal, and clean, and be a role model for excellent service. Succeeding in this role means creating a welcoming environment for every guest.

Qualifications

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Job description

Greene King’s Flaming Grill is seeking a Team Leader to lead by example, ensure the shift runs smoothly, and keep our customers happy with great service. You’ll support the team, uphold high standards and step in for management when needed.

On a busy shift you’ll organise the team, keep the bar safe, legal, and clean, and be a role model for excellent service. Succeeding in this role means creating a welcoming environment for every guest.