Shift Leader: Craft Memorable Guest Experiences

Farmhouse Inns - BRA_102; Stretford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Career development across brands

Discounts on venues/brands

Employee assistance program

Maternity/Paternity policies

Job summary

Farmhouse Inns is seeking a Team Leader to drive service excellence and keep the shift running like clockwork. You will lead by example, ensuring the team has everything they need and that customers leave with a memorable experience.

Ideally you’ll have a great eye for detail, be a role model for outstanding service, and adapt quickly to busy periods. A supportive employer offers progression, competitive pay, and extensive staff benefits.

Qualifications

• Provide customers with a heartfelt and memorable experience each time they visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during a busy shift, ensuring everything runs smoothly.

Responsibilities

• Lead the team during shifts to maintain high standards and customer satisfaction.
• Deputise for management and quickly resolve issues as they arise.
• Ensure bar and venue safety, legality, and cleanliness at all times.

Skills

Customer service

Team leadership

Shift coordination

English proficiency

Problem solving

Job description

Farmhouse Inns is seeking a Team Leader to drive service excellence and keep the shift running like clockwork. You will lead by example, ensuring the team has everything they need and that customers leave with a memorable experience.

Ideally you’ll have a great eye for detail, be a role model for outstanding service, and adapt quickly to busy periods. A supportive employer offers progression, competitive pay, and extensive staff benefits.