Team Leader: Create Memorable Service & Seamless Shifts

Farmhouse Inns; Bonnyrigg; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Career progression across brands

Discount on food and drink

Employee assistance program

Maternity/paternity policies

Menopause Friendly Employer

Job summary

Farmhouse Inns in Bonnyrigg is seeking a proactive Team Leader to guide frontline staff, maintain high service standards, and ensure the shift runs smoothly. You will deputise for the management team, coordinate busy periods, pour perfect pints, keep the bar safe, legal, and clean, and make sure every customer receives a warm, memorable experience.

You’ll benefit from a competitive salary, pension contributions, and career progression across our brands, plus employee discounts and wellbeing

Qualifications

• A great eye for detail to ensure quality service.
• Be a role model to the team on great service and welcoming customers.
• Ability to think on your feet during busy shifts.
• Positive can-do attitude and a true team player.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Attention to detail

Leadership by example

Adaptability

Can-do attitude

English language proficiency

Job description

Farmhouse Inns in Bonnyrigg is seeking a proactive Team Leader to guide frontline staff, maintain high service standards, and ensure the shift runs smoothly. You will deputise for the management team, coordinate busy periods, pour perfect pints, keep the bar safe, legal, and clean, and make sure every customer receives a warm, memorable experience.

You’ll benefit from a competitive salary, pension contributions, and career progression across our brands, plus employee discounts and wellbeing