Shift Leader: Deliver Memorable Service & Smooth Shifts

SmartRecruiters, Inc.; West Kirby; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Career development

Staff discounts (33%)

Employee assistance program

Family-friendly policies

Menopause friendly employer

Staff discounts (Greene King Inns)

Refer a friend bonus

Wagestream

Retail discounts

Job summary

Flaming Grill is seeking a Team Leader to guide service on busy shifts, ensuring guests enjoy great food and a lively pub atmosphere. You’ll lead and support the team, balance speed with quality, and keep standards high.

You’ll role‑model excellent service, resolve issues quickly, and help the management team run an efficient operation. Strong English, a positive can‑do attitude, and the ability to stay calm under pressure are essential for success.

Qualifications

• Experience leading hospitality teams during shifts.
• Strong customer service focus with the ability to create memorable visits.
• Clear communication and ability to resolve issues quickly.
• English language skills for safe and compliant operation.

Responsibilities

• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for the management team and resolve issues during absence.
• Coordinate the team during busy shifts to ensure smooth service.
• Ensure the bar area is safe, legal, and clean at all times.

Skills

Team leadership

Customer service

Communication

Problem solving

English proficiency

Job description

Flaming Grill is seeking a Team Leader to guide service on busy shifts, ensuring guests enjoy great food and a lively pub atmosphere. You’ll lead and support the team, balance speed with quality, and keep standards high.

You’ll role‑model excellent service, resolve issues quickly, and help the management team run an efficient operation. Strong English, a positive can‑do attitude, and the ability to stay calm under pressure are essential for success.