Bar Shift Leader — Elevate Guest Experience

Flaming Grill Limited; Sunderland; Sur place; GBP 23 000 - 29 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Pension contribution

Career development across Greene King

Discounts on brands

Employee assistance programme

Maternity and paternity policies

Greene King Inns discounts

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Résumé du poste

Flaming Grill in Sunderland is seeking a Team Leader to guide front-of-house operations during shifts and ensure excellent service. You will support the team, uphold high standards, and keep customers satisfied in a lively pub environment.

The role requires clear communication, a proactive attitude, and the ability to manage busy periods while maintaining safety and compliance. A positive, customer‑facing mindset is essential for success.

Qualifications

• Provide customers with a memorable experience every visit.
• Deputise for management and resolve issues in their absence.
• Organise and coordinate the team during busy shifts for smooth service.
• Maintain a safe, legal, and clean bar environment and address issues quickly.

Responsabilités

• Lead and support the team to ensure a smooth shift.
• Drive high standards of service and customer satisfaction.
• Assist management during peak times and handle incidents as they arise.

Connaissances

Team leadership

Customer service

Communication

Problem solving

Description du poste

Flaming Grill in Sunderland is seeking a Team Leader to guide front-of-house operations during shifts and ensure excellent service. You will support the team, uphold high standards, and keep customers satisfied in a lively pub environment.

The role requires clear communication, a proactive attitude, and the ability to manage busy periods while maintaining safety and compliance. A positive, customer‑facing mindset is essential for success.