Shift Leader

McDonald’s; North Kesteven; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global fast-food chain in North Kesteven is seeking a Shift Leader for its Development Programme. This training position focuses on developing management skills over six months, providing hands-on training and oversight. Responsibilities include leading a team of over 100 employees, maintaining quality standards, and delivering exceptional customer service. The role offers a starting hourly rate of £13, increasing to £14 after training, with additional pay for overnight shifts. Benefits include holiday pay, a pension scheme, and employee discounts.

Benefits

Holiday pay

Service awards

Enrolment in pension scheme

Meal allowance

Employee discounts

Well-being support

Qualifications

• Experience managing teams in retail, hospitality, or customer-focused environments.
• Comfortable with changeable shift patterns including weekends.
• Strong communication and interpersonal skills.

Responsibilities

• Lead a team of over 100 employees in a high-volume environment.
• Ensure production and quality are at standards.
• Monitor operations and solve problems.

Skills

Leadership

Customer service

Problem-solving

Communication

Interpersonal skills

Adaptability

Job description

Shift Leader Development Programme

You will be responsible for ensuring all shift work requirements are met, including production, productivity, quality and customer service standards. You will monitor operations, reallocate resources and solve operational problems while managing a team of 100 or more employees in a multi‑million dollar restaurant.

Key Responsibilities

• Display leadership and role‑model customer‑focused behaviours to delight our customers.
• Deliver personalised service and connect with customers.
• Lead by example.
• Adapt to customer needs through your team.
• Answer customer queries, keeping up to date with knowledge of our food and promotions.
• Use initiative, confidence and problem‑solving skills when interacting with colleagues and customers.
• Treat all colleagues and customers with courtesy and respect.

Qualifications

• Experience managing and leading teams within a retail, hospitality, business or customer‑focused environment.
• Comfortable working changeable shift patterns, including weekends and bank holidays.
• Strong communication and interpersonal skills.
• High level of adaptability and resilience.

Career Progression & Development

This is a training position designed to develop you into a Shift Manager through a structured six‑month development programme. You will receive hands‑on training alongside experienced managers, supported by in‑store learning, external training days, formal courses and regular check‑ins with senior management.

Work Hours & Pay

Starting hourly rate: £13. Once fully trained and qualified, the pay will increase to £14. Hours worked between 12:00‑6:00 AM receive an additional £2 per hour. Standard shifts include breakfast, evenings and overnights (if trading 24 hrs).

Benefits

• Holiday pay
• Service awards
• Enrolment in pension scheme
• Meal allowance
• Employee discounts at over 1,600 retailers
• Well‑being support (counselling, mental health, life management, medical guidance)

Eligibility & Application

We require all candidates to verify eligibility to work in the UK & Ireland. Acceptable documents include a valid passport, UK/Ireland visa or a College letter with term dates. Only original documents will be accepted.

Equal Opportunities

We are an equal opportunity employer. We welcome and encourage applicants of all backgrounds to apply. We do not discriminate on the basis of race, religion, gender, disability or any other protected characteristic.