Food Service Shift Lead Open/Close & Team Coach

Marks & Spencer; Fort William; On-site; GBP 21,000 - 26,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking a proactive Shift Lead to supervise the fill operation and ensure the sales floor is ready to trade, coordinating resource to Serve, Sell and Fill throughout peak periods.

You will lead the floor in the absence of the Colleague Manager, coach colleagues on One Best Way, deliver a quick payment experience, maintain a clean and safe store, and act as a key holder for opening and closing tasks.

Responsibilities

• Lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
• Allocate resource effectively to deliver a quick payment experience.
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
• Coordinate the team to deliver a clean, safe and well-presented store.
• Play their part in creating a great team atmosphere that is inclusive of everyone.
• Role model great Customer Service and M&S behaviours and Colleague Expectations across the store.
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
• Support nearby stores if operationally required.
• Responsible for being a key holder and answering call outs as required.
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
• This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

Job description

Marks & Spencer in the United Kingdom is seeking a proactive Shift Lead to supervise the fill operation and ensure the sales floor is ready to trade, coordinating resource to Serve, Sell and Fill throughout peak periods.

You will lead the floor in the absence of the Colleague Manager, coach colleagues on One Best Way, deliver a quick payment experience, maintain a clean and safe store, and act as a key holder for opening and closing tasks.