Store Shift Lead: Inspire Team & Customer Experience

Tesco; Stoke-on-Trent; On-site; GBP 22,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead to join our store team in the United Kingdom. This role requires leading and mentoring colleagues, delivering excellent customer service, and maintaining smooth daily operations.

You’ll work across store areas, support the manager, and help build an inclusive, high-performance team. Hourly pay starts at £15.59 and rises to £16.86 in M25 stores, with a guaranteed minimum of 16 hours per week and options for 12-hour roles in some locations.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Strong communication and people skills to lead a diverse store team.

Responsibilities

• Lead the store team to deliver a great in-store experience for customers.
• Act as the go-to person for day-to-day operational queries and store-wide tasks.
• Coach colleagues, give feedback, and role-model great service.
• Lead in the Manager’s absence to ensure smooth store operations.
• Foster inclusive relationships and adapt quickly to changes in a dynamic retail environment.

Skills

Team leadership

Customer service

Job description

Tesco is seeking a Shift Lead to join our store team in the United Kingdom. This role requires leading and mentoring colleagues, delivering excellent customer service, and maintaining smooth daily operations.

You’ll work across store areas, support the manager, and help build an inclusive, high-performance team. Hourly pay starts at £15.59 and rises to £16.86 in M25 stores, with a guaranteed minimum of 16 hours per week and options for 12-hour roles in some locations.