Shift Lead, High-Impact Logistics Operations

Jackalope Digital LLC; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Job summary

Relay is seeking a Site Manager to lead 50–100+ operatives at a Hybrid Sort Centre in the UK. You will own shift plans, deployment, throughput and safety, reporting to the Site Manager/Head of Site. You will be on the floor every shift, driving continuous improvements in a high-volume environment.

You will stay decisive during peaks, implement changes like robotics or new clients, and ensure monthly metric improvements while mentoring frontline teams.

Qualifications

• You will report to the Site Manager/Head of Site and will run shifts at one of our Hybrid Sort Centres, leading 50–100+ operatives.
• Experience scaling operations or leading frontline teams in logistics, e-commerce, or fulfilment is highly valued.
• Ability to create and own end-to-end shift plans, cadences and performance metrics.

Responsibilities

• Deliver shift plan end to end: people deployment, throughput, quality standards, and health & safety compliance.
• Lead, develop, and performance-manage a frontline team of 50–100+ operatives.
• Build mechanisms that hold the operation together: controls, cadences, metrics, SOPs, change management and adoption.
• Plan ahead for future shifts: labour, training and risk management.
• Own the end-of-shift handover and communicate what is at risk and what the next shift needs to know.
• Stay decisive through volume peaks, outages and labour gaps; triage and restore flow.
• Present and write briefs, escalations, handovers or post-incident reviews.
• Implement changes into a live operation, e.g., robotics or new sortation tech, onboarding clients.

Skills

Site leadership

People management

Operational excellence

Strategy & operations

Transformation management

Launch and expansion

Education

Backgrounds that translate well

Tools

Excel

Job description

Relay is seeking a Site Manager to lead 50–100+ operatives at a Hybrid Sort Centre in the UK. You will own shift plans, deployment, throughput and safety, reporting to the Site Manager/Head of Site. You will be on the floor every shift, driving continuous improvements in a high-volume environment.

You will stay decisive during peaks, implement changes like robotics or new clients, and ensure monthly metric improvements while mentoring frontline teams.