Operations Leader — High-Volume Sort Centre

Jackalope Digital LLC; Nottingham; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Relay is seeking a Site Manager to lead 50-100+ operatives at our Hybrid Sort Centres in the United Kingdom. You will run shifts on the floor, ensure throughput, quality and health & safety standards, and own the end-to-end shift plan.

On day-to-day, you’ll build controls, cadence, and metrics, triage issues, and roll out changes in live operations such as robotics or new clients. We value hands-on leadership, clear communication, and a bias for action in a fast-paced logistics environment.

Responsibilities

• Deliver shift plan end to end people deployment, throughput, quality standards, and health & safety compliance
• Lead, develop, and performance-manage a frontline team of 50-100+ operatives
• Build the mechanisms that hold the operation together. Build controls, cadences, metrics, SOPs, change management and own their adoption, not only their design
• Plan ahead for future shifts; labour, training, and the risks you can see coming before they land
• Own the end-of-shift handover; what happened, what is at risk, what the next shift needs to know
• Stay decisive through volume peaks, outages, and labour gaps. Triage, solve the problem at hand quickly, contain the impact, restore flow
• Present and write clearly whether briefs, escalations, handovers or post-incident reviews. Decisions here get made based off what you wrote
• Implement changes into a live operation such as introducing robotics, launching new sortation tech or onboarding new clients. We are changing the operations constantly which means you’ll roll change out mid flight and bring your team along the journey.

Job description

Relay is seeking a Site Manager to lead 50-100+ operatives at our Hybrid Sort Centres in the United Kingdom. You will run shifts on the floor, ensure throughput, quality and health & safety standards, and own the end-to-end shift plan.

On day-to-day, you’ll build controls, cadence, and metrics, triage issues, and roll out changes in live operations such as robotics or new clients. We value hands-on leadership, clear communication, and a bias for action in a fast-paced logistics environment.