Shift Lead - Frontline Store Ops & Team Coach

Marks and Spencer; Greater London; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

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Job summary

Marks and Spencer is seeking a frontline team member to manage the fill operations and maintain a customer-ready salesfloor during scheduled shifts. You will ensure efficient resource coordination, uphold store standards, and support opening/closing procedures with a strong emphasis on service and teamwork.

The role emphasizes safe, clean store presentation, adherence to procedures, and collaborative support for nearby locations as needed.

Responsibilities

• Lead the fill operation, delivering a salesfloor ready to trade
• Coordinate resource to deliver operational tasks during fill and in absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity
• Allocate resources to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store
• Coordinate the team to deliver a clean, safe and well-presented store
• Play a part in creating a great team atmosphere inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations to help deliver high performance
• Support nearby stores if required
• Responsible for being a key holder and answering call outs as required
• Responsible for opening/closing tasks including receipt of vehicles, temperature controls, logging issues with Helpdesks, cash handling and TSL compliance in peripheral hours

Job description

Marks and Spencer is seeking a frontline team member to manage the fill operations and maintain a customer-ready salesfloor during scheduled shifts. You will ensure efficient resource coordination, uphold store standards, and support opening/closing procedures with a strong emphasis on service and teamwork.

The role emphasizes safe, clean store presentation, adherence to procedures, and collaborative support for nearby locations as needed.