Shift Lead: Flexible Retail Leadership with Great Benefits

Tesco; Herne Bay; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement (20–22 days)

Flexible working

Colleague discount

Wellbeing services

Life cover & pension

Additional employee benefits

Uniform provided

Job summary

Tesco Shift Lead roles put you at the heart of in-store operations, guiding front-line teams to deliver outstanding customer service and smooth daily store performance.

You will schedule and lead shifts, coach staff, and act as the go-to person for day-to-day questions while supporting an inclusive team culture. Tesco offers flexible hours, a comprehensive benefits package, and clear paths for career growth.

Qualifications

• Experience leading in a fast-paced retail environment.
• Strong service focus with a passion for meeting customer needs.
• Clear communicator who keeps the team informed and engaged.
• Natural leader who motivates others to achieve results.

Responsibilities

• Lead the store team to deliver a great in-store customer experience.
• Work across all store areas and partner with colleagues to resolve queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Take the store lead in the Manager's absence and decide on daily priorities.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model excellent service.
• Look for opportunities to serve customers and the community every day.

Skills

Team leadership

Customer service

Communication

Decision making

Job description

Tesco Shift Lead roles put you at the heart of in-store operations, guiding front-line teams to deliver outstanding customer service and smooth daily store performance.

You will schedule and lead shifts, coach staff, and act as the go-to person for day-to-day questions while supporting an inclusive team culture. Tesco offers flexible hours, a comprehensive benefits package, and clear paths for career growth.