Retail Shift Lead - Flexible Hours, Growth & Benefits

Tesco; East Midlands; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday 20–22 days + personal day

Flexible working from day one

Staff discount (Colleague Clubcard) 10

Wellbeing services

Life cover and pension

Job summary

Tesco is hiring for a Shift Lead to oversee daily operations in-store. You will lead the team to deliver an exceptional customer experience, work across store areas, and act as the go-to person for day-to-day queries. You’ll build inclusive relationships and step in for the Manager when needed.

The role emphasizes coaching, clear communication, and flexibility to adapt to changing customer needs, store priorities and schedules. 18+ and retail experience preferred.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong role model with a passion for great service.
• Clear communicator who keeps the team well informed.

Responsibilities

• Lead the store team to deliver a great in-store customer experience.
• Collaborate across store areas and with colleagues to handle day-to-day queries.
• Build positive relationships to support an inclusive, high-performing team.
• Relieve the Store Manager in their absence with balanced, flexible decision making.
• Coach colleagues, give feedback and model excellent service.
• Seek opportunities to serve customers, communities and the planet better each day.

Skills

Team leadership

Customer service

Communication skills

People management

Job description

Tesco is hiring for a Shift Lead to oversee daily operations in-store. You will lead the team to deliver an exceptional customer experience, work across store areas, and act as the go-to person for day-to-day queries. You’ll build inclusive relationships and step in for the Manager when needed.

The role emphasizes coaching, clear communication, and flexibility to adapt to changing customer needs, store priorities and schedules. 18+ and retail experience preferred.