Retail Shift Lead — Flexible Hours & Great Benefits

Tesco; Tenby; On-site; GBP 18,000 - 26,000; Part time

Benefits offered by this job

16+ hours per week guaranteed

Flexible working hours

Colleague Clubcard discount

Job summary

Tesco in the United Kingdom is seeking a confident Shift Lead to guide frontline teams, deliver exceptional customer service, and keep store operations running smoothly. You’ll support colleagues across departments and act as the go-to person for day-to-day queries.

In this role you’ll lead in the manager’s absence, make flexible, balanced decisions, and help create an inclusive, high‑performing team. Tesco offers flexible hours and benefits to support your wellbeing.

Qualifications

• Experience leading a team in fast-paced retail.
• Strong customer service orientation and communication.
• Ability to manage shifts and schedules.
• Willingness to adapt to changing store needs.
• Inclusive leadership style.

Responsibilities

• Lead the team to deliver a great in-store experience.
• Work across all areas of the store and be the go-to person for day-to-day queries.
• Build positive, inclusive relationships that help colleagues perform at their best.
• Lead the store in the Manager’s absence.
• Make flexible, balanced decisions and adapt well to change.
• Coach colleagues, giving feedback and role modelling great service.
• Seek opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

Problem solving

Job description

Tesco in the United Kingdom is seeking a confident Shift Lead to guide frontline teams, deliver exceptional customer service, and keep store operations running smoothly. You’ll support colleagues across departments and act as the go-to person for day-to-day queries.

In this role you’ll lead in the manager’s absence, make flexible, balanced decisions, and help create an inclusive, high‑performing team. Tesco offers flexible hours and benefits to support your wellbeing.