Shift Lead: Flexible Hours, Top Service & Team Growth

TESCO UK; Redhill; On-site; GBP 2,066,000 - 2,342,000; Full time

Job summary

Tesco is seeking a Shift Lead to join our stores in the United Kingdom. You will lead the team to deliver exceptional customer experiences, work across store areas, and support colleagues with daily operations.

The role requires strong leadership, clear communication, and a proactive approach to service excellence. With a minimum 16 hours per week and pay starting at £15.59 per hour (rising to £16.86 in M25 stores), you will play a key part in keeping the store running smoothly and maintaining

Qualifications

• 18+ years old.
• Experience leading a team in a fast-paced retail environment.
• Strong service ethos and focus on customer needs.
• Clear communicator who keeps the team well informed.

Responsibilities

• Lead the store team to deliver a great customer experience.
• Work across all store areas and support colleagues with day-to-day queries.
• Build inclusive relationships to help colleagues perform at their best.
• Lead in the Manager's absence and make balanced decisions.
• Coach colleagues, give feedback and role-model great service.
• Stay curious and seek ways to serve customers and communities better.

Skills

Team leadership

Customer service

Communication

Decision making

Job description

Tesco is seeking a Shift Lead to join our stores in the United Kingdom. You will lead the team to deliver exceptional customer experiences, work across store areas, and support colleagues with daily operations.

The role requires strong leadership, clear communication, and a proactive approach to service excellence. With a minimum 16 hours per week and pay starting at £15.59 per hour (rising to £16.86 in M25 stores), you will play a key part in keeping the store running smoothly and maintaining