Shift Lead - Flexible Hours, Growth & Great Service

Tesco Retail; Manchester; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco Shift Lead role in the UK retail environment focuses on leading the team to deliver an outstanding customer experience in-store. You will be the go-to person for daily operational queries, coaching colleagues and modelling great service.

This position requires strong leadership, adaptability and a commitment to inclusive teamwork. Salary starts at £15.59 per hour and rises to £16.86 in certain stores, with a minimum 16 hours per week guaranteed and options for 12+ hours.

Qualifications

• Experience in a fast‑paced retail environment.
• Strong communication and customer service skills.
• Ability to lead teams and coach colleagues.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across all areas of the store and with colleagues on day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and role model great service.
• Support customers, communities and the planet a little better every day.
• Be over 18 to apply.

Job description

Tesco Shift Lead role in the UK retail environment focuses on leading the team to deliver an outstanding customer experience in-store. You will be the go-to person for daily operational queries, coaching colleagues and modelling great service.

This position requires strong leadership, adaptability and a commitment to inclusive teamwork. Salary starts at £15.59 per hour and rises to £16.86 in certain stores, with a minimum 16 hours per week guaranteed and options for 12+ hours.