Shift Lead — Coffee Leader in Birmingham

Blank Street; Birmingham; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Zusammenfassung

Blank Street in Birmingham is seeking a Shift Leader to guide cafe operations with energy, warmth, and a customer‑first mindset. You will work with the GM and training team to onboard new staff, ensure recipes are followed, and maintain a positive atmosphere for guests.

You will open/close shifts, supervise teammates, and help drive sales while upholding brand standards. This role requires a strong cafe culture passion and flexibility to cover peak hours.

Qualifikationen

• Experience in customer service or hospitality.
• Available 35 hours per week, 5 days, with 2 peak days (Fri, Sat, Sun).
• Availability to work between 6:30 am and 9:00 pm.
• Weekend and holiday availability preferred.
• You must be authorised to work in the UK.

Aufgaben

• Craft beautiful coffee products and serve customers with energy and warmth.
• Train new employees to follow recipes and maintain standards.
• Open and close the location safely and ensure cleaning duties are followed.
• Handle minor customer issues with a positive, solution-focused approach.
• Lead initiatives with operations and marketing to increase foot traffic, sales and profitability.

Kenntnisse

Customer service

Team leadership

Coffee knowledge

Multi-tasking

Interpersonal communication

Brand ambassador

Jobbeschreibung

Blank Street in Birmingham is seeking a Shift Leader to guide cafe operations with energy, warmth, and a customer‑first mindset. You will work with the GM and training team to onboard new staff, ensure recipes are followed, and maintain a positive atmosphere for guests.

You will open/close shifts, supervise teammates, and help drive sales while upholding brand standards. This role requires a strong cafe culture passion and flexibility to cover peak hours.