Shift Engineer - London

Royal Lancaster London Hotel; Greater London; On-site; GBP 34,000; Full time

Job summary

A prestigious hotel in London is seeking a reliable Shift Engineer to ensure seamless operations by tackling maintenance tasks including plumbing and electrical issues. With at least 1 year of experience in hotel or building maintenance, you'll work proactively to maintain safety and quality standards. Strong technical skills and a guest-focused mindset are key. Enjoy an annual salary of £33,675, along with benefits including private medical insurance and extensive discounts across properties.

Benefits

Pension with company contributions

50% discount in all restaurants and spa treatments

Complimentary stay after probation

Private medical insurance access

Employee Assistance Programme

Free meals on duty

Qualifications

• At least 1 year of relevant experience in hotel, property, or building maintenance.
• Working knowledge of electrics, plumbing, air conditioning and mechanical systems.
• Basic computer literacy for reporting and maintenance logs.

Responsibilities

• Respond to maintenance calls across guest rooms, public areas, and back-office.
• Carry out daily building and plant inspections.
• Follow preventive maintenance schedules to ensure all equipment is serviced.

Skills

Reliability

Technical problem-solving

Communication

Time management

Physical fitness

Tools

Maintenance tools and equipment

Job description

Shift Engineer – London*

Keep it running. Keep it safe. Keep it Indigo.

What's Our Story?

Hotel Indigo is inspired by the character of its neighbourhood, and at our hotel, we reflect the energy of Shepherd's Bush : bold, creative, and connected.

As our Shift Engineer, you'll help keep our operation seamless and support every department with reliable engineering expertise, proactive maintenance, and swift action when things go wrong.

Here’s what you can look forward to as our Shift Engineer :

• Annual salary : 33,675*
• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• IHG Employee rate across 6000 hotels globally
• Extensive discounts on our benefits platform
• Private medical insurance access
• Interest‑free season ticket loan
• Employee Assistance Programme – 24 / 7 online GP, mental health support, and wellbeing
• World‑class development programmes and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success
• A Day in Your Neighbourhood

Responsibilities

• Fix what matters* : Respond to maintenance calls across guest rooms, public areas, and back‑of‑house.

  Complete repairs efficiently and safely, from plumbing and electrical to minor carpentry and HVAC troubleshooting.

• Log & inspect* : Carry out daily building and plant inspections.

  Record findings in logbooks, track meter readings, and use the Building Management System (BMS) where required.

• Stay ahead* : Follow preventive maintenance schedules, ensuring all equipment is regularly serviced and up to standard.
• Support operations* : Assist in in‑house projects and installations.

  Be flexible and proactive in tackling unexpected issues during your shift.

• Be guest‑ready* : Respond professionally to guest concerns, liaise with other departments, and maintain a safe, tidy environment during any work.
• Ensure safety* : Follow all health & safety regulations, including permit‑to‑work procedures, hazard reporting, and fire‑life‑safety checks.

What's Your Story?

• You're hands‑on, reliable, and calm under pressure, with the knowledge to tackle a wide variety of technical issues.
• At least 1 year of relevant experience in hotel, property, or building maintenance.
• Working knowledge of electrics, plumbing, air conditioning and mechanical systems.
• Ability to read technical documents and use maintenance tools / equipment confidently.
• Basic computer literacy for reporting and maintenance logs.
• Physical fitness to bend, kneel, climb and carry out manual work throughout the shift.
• A guest‑focused mind‑set with strong communication and time management skills.
• Flexibility to work shifts including nights, weekends and holidays.

If you're ready to help power the guest experience from behind the scenes, we want to hear your story.

Join us as a Shift Engineer at Hotel Indigo K West Shepherd's Bush and help keep our hotel running smoothly.