Sexual Health Administrator

NHS; Luton; On-site; GBP 27,000 - 31,000; Full time

Job summary

A healthcare organization in Luton is seeking a dedicated Administrator to provide high-quality support to the sexual health and HIV service team. The role involves managing communications, prioritizing administrative tasks, and ensuring efficient client service. Essential qualifications include AMSPAR Level 3 and RSA 3 Typing. Previous experience in a healthcare environment is preferred. A compassionate and organized individual is needed to thrive in this dynamic setting.

Qualifications

• Proven administrative or secretarial experience.
• Familiarity with NHS Sexual Health & HIV Standards of Care.
• Able to respect professional boundaries.

Responsibilities

• Act as the focal point of communication for staff and clients.
• Manage and prioritize own workload effectively.
• Coordinate tasks and maintain administrative processes.

Skills

Customer service skills

Attention to detail

Interpersonal skills

Time management

Communication skills

Education

AMSPAR Level 3 or equivalent

RSA 3 Typing or equivalent

Minimum 3 GCSE at Grade C including English

Tools

INFORM Health EPR

HealthRoster

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Summary

Provide comprehensive, efficient administrative support for the whole sexual health and HIV service multidisciplinary team (MDT). Work independently, produce consistently high‑standard work, prioritise workload to meet deadlines and remain calm under pressure.

Specific responsibilities include administrative support for HIV care and the HIV medication telephone line, coordination of key departmental tasks in the absence of colleagues and robust coverage of mandatory reporting and Health Advisor support.

Deliver an efficient, empathetic, high‑level customer service to clients and colleagues via phone, email and social media. Demonstrate a flexible approach to working hours and active participation in rota planning to ensure appropriate reception cover for all clinics.

Main Duties and Responsibilities

• Act as the welcoming, efficient focal point of communication for all medical, professional and allied medical staff within the Trust, external organisations and LSH clients.
• Use judgement, empathy and tact to determine and facilitate successful outcomes when managing verbal and written communications.
• Work independently and manage own workload effectively.
• Collaborate effectively with the wider MDT to achieve departmental goals.
• Ensure all administrative processes are up to date, fully functional and correctly followed.
• Be highly proficient in the use of INFORM Health Electronic Patient (EPR), Chlamydia Screening and Preventx Software.
• Be proficient using different IT software – Word, Excel, Outlook and standard database creation/data entry.
• Provide specific administrative support for HIV client care and manage the HIV medication queries telephone.
• Share responsibility for LSH website/social media content and updates.
• When required and within defined boundaries, directly communicate positive/negative results information to designated clients and facilitate treatment.
• When needed, identify, resolve and escalated actionable results queries, liaising effectively with Microbiology & Pathology Lab staff.
• Share responsibility for accurate/timely entry of staff hours/leave on HealthRoster system.
• Order/authorise resources and services using Insight procurement system.
• Hold Supervisor rights for troubleshooting, report writing and management of clinic sessions.
• Type medical letters/reports with accuracy and within agreed timelines.
• Support all MDT staff to create presentations, reports etc.
• Organise regular and ad‑hoc service meetings, recording minutes and action logs.
• Liaise closely with other Admin staff to ensure tasks are robustly coordinated and covered in colleagues' absence.
• Demonstrate a committed, proactive approach to own appraisal and Personal Development Plan.
• Be a positive role model.

About Us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of about 700,000 people in Bedfordshire and surrounding areas across two busy hospital sites in Bedford and Luton. Key services include A&E, Obstetrics‑led Maternity and Paediatrics. We are a friendly, high‑performing Trust committed to ensuring the health and wellbeing of staff and delivering the best patient care using the best clinical knowledge and technology.

Pay and Contract

Pay scheme: Agenda for change Band: 4 Salary: £27,485 to £30,162 a year per annum Contract: Permanent Working pattern: Full‑time Reference number: 418-LSH3564-EH

Location

Luton Sexual Health – First Floor, Arndale House, Luton Point, LU1 2LJ, Luton, Bedfordshire.

Person Specification

Essential Qualifications

• AMSPAR Level 3 or equivalent relevant experience
• RSA 3 Typing or equivalent level of competency
• Minimum 3 GCSE at Grade C or above, including English.

Essential Experience

• Proven administrative or secretarial experience.

Desirable Experience

• Previous experience in a healthcare administrative environment, as a medical secretary, and using INFORM Health software.

Essential Knowledge

• Aware of NHS Sexual Health & HIV Standards of Care.
• Child & Adult Sexual Exploitation.
• Service improvement.
• Health & Safety issues.
• Data Protection.
• Clinical Governance / Audit.
• Understanding of the need for confidential practice at all times.

Essential Communication Skills

• Excellent customer service / interpersonal skills.
• Excellent verbal, non‑verbal and written communication skills across a range of media.
• Able to effectively prioritise / re‑prioritise.
• High level of attention to detail and accuracy.
• Proficient user of INFORM Health EPR, HealthRoster, Insight and Chlamydia Screening packages (training provided).
• Proficient using Word, Excel, PowerPoint, Outlook.
• Able to work to deadlines.
• Able to respect professional boundaries / competencies.

Essential Personal Characteristics

• Strong interest in Sexual Health / HIV.
• Non‑judgemental, mature attitude.
• Welcoming, caring attitude.
• Empathetic / sensitive to clients' needs.
• Enthusiastic / uses initiative.
• Team player.