Servicing & Customer Care Administrator

Universal Business Team; Havant; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company bonus

On-site parking

Pension scheme

Training and development

Kitchen facilities

Job summary

Universal Business Team is seeking a Servicing & Customer Service Administrator in Havant to manage servicing, repairs, and maintenance schedules while delivering a professional after-sales experience.

You will coordinate engineer visits, bookings, and hire equipment, ensuring accurate records and timely updates; the role is office-based, Monday to Friday, with a salary up to £30,000 DOE plus a company bonus and benefits.

Qualifications

• Strong administrative and organisational skills.
• Thrives in a fast-paced environment with multiple priorities.
• Delivers excellent customer service by phone and email.
• Excellent attention to detail with a process-driven approach.
• Confident using business systems, spreadsheets, and databases.
• Takes ownership of tasks and follows them through to completion.
• Collaborative team player with a can-do attitude.

Responsibilities

• Coordinate servicing, repair, and maintenance requests from initial booking through to completion.
• Schedule engineer visits, workshop repairs, and customer call-outs.
• Maintain servicing records, customer updates, and preventative maintenance schedules.
• Respond professionally to customer calls, emails, and after-sales enquiries.
• Manage customer expectations by providing accurate updates and clear communication.
• Coordinate demo, trial, and hire equipment, including stock tracking, returns, and redeployment.
• Complete hire administration and invoicing while ensuring records remain accurate and up to date.
• Liaise with engineers, warehouse teams, operations colleagues, and sales teams to ensure excellent service delivery.
• Track outstanding actions and ensure follow-up activities are completed efficiently.

Skills

Administrative skills

Customer service

Organization

Attention to detail

Process-driven

Business systems

Spreadsheets

Internal databases

Tools

CRM systems

Microsoft Excel

Database systems

Job description

Universal Business Team is seeking a Servicing & Customer Service Administrator in Havant to manage servicing, repairs, and maintenance schedules while delivering a professional after-sales experience.

You will coordinate engineer visits, bookings, and hire equipment, ensuring accurate records and timely updates; the role is office-based, Monday to Friday, with a salary up to £30,000 DOE plus a company bonus and benefits.