Servicing Administrator

Universal-Business-Team; Havant; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company bonus scheme

On-site parking

Pension scheme

Kitchen facilities

Job summary

Universal-Business-Team is seeking a Servicing Administrator in Havant, UK. This office-based role runs Monday to Friday, 08:00–16:30, and offers a salary up to £30,000 DOE with a company bonus. You will support the servicing team, manage bookings, and maintain records to ensure smooth after-sales service.

The ideal candidate will be highly organised, detail-focused, and able to coordinate between engineers, warehouse, and sales teams, delivering excellent customer experiences.

Qualifications

• Strong administrative and organisational skills.
• Friendly, professional customer service via phone and email.
• Confidence with business systems, spreadsheets, and internal databases.
• Able to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Coordinate servicing, repair and maintenance requests from booking to completion.
• Schedule engineer visits, workshop repairs and customer call-outs.
• Maintain servicing records, updates, and preventative maintenance schedules.
• Respond to customer calls, emails, and after-sales enquiries with professionalism.
• Track outstanding actions and ensure follow-ups are completed.

Skills

Administrative

Organisational skills

Customer service

Data entry

Tools

MS Excel

CRM systems

Internal databases

Job description

Job Title: Servicing Administrator

Location: Havant, UK

Hours: Monday to Friday 08.00am-4.30pm (Office Based)

Salary: Up to £30,000 DOE + Company Bonus

Are you highly organised, process-driven, and at your best when keeping multiple moving parts under control? Do you enjoy providing excellent customer service while ensuring nothing slips through the cracks behind the scenes?

If this sounds like you, a fast-growing healthcare solutions business is looking for a Servicing & Customer Service Administrator to join its expanding operations team.

About the Company

Our client is an innovative organisation experiencing significant growth, with a mission focused on improving people's quality of life through specialist healthcare solutions. The business has grown rapidly and prides itself on its collaborative culture, customer-first mindset, and commitment to developing its people.

What’s the role about?

This is a varied position combining servicing administration with customer service support. You'll play a key role in ensuring customers receive a professional after-sales experience while helping the operations team manage servicing activities, repairs, maintenance schedules, and product trials.

Key Responsibilities

• Coordinate servicing, repair, and maintenance requests from initial booking through to completion.
• Schedule engineer visits, workshop repairs, and customer call-outs.
• Maintain servicing records, customer updates, and preventative maintenance schedules.
• Respond professionally to customer calls, emails, and after-sales enquiries.
• Manage customer expectations by providing accurate updates and clear communication.
• Coordinate demo, trial, and hire equipment, including stock tracking, returns, and redeployment.
• Complete hire administration and invoicing while ensuring records remain accurate and up to date.
• Liaise with engineers, warehouse teams, operations colleagues, and sales teams to ensure excellent service delivery.
• Track outstanding actions and ensure follow-up activities are completed efficiently.

About You

You'll be someone who:

• Has strong administrative and organisational skills.
• Enjoys working in a fast-paced environment with multiple priorities.
• Delivers exceptional customer service over the phone and via email.
• Has excellent attention to detail and a process-driven approach.
• Is confident using business systems, spreadsheets, and internal databases.
• Takes ownership of tasks and follows them through to completion.
• Works collaboratively and brings a positive, can-do attitude.
• May have experience in customer service, servicing administration, operations support, logistics, after-sales, or coordination roles.

What’s in it for you?

• Salary up to £30,000 depending on experience.
• Company-wide bonus scheme.
• Genuine career progression opportunities within a rapidly growing business.
• Full training and ongoing development support.
• Supportive culture with a fully stocked kitchen, on-site parking, pension scheme, and flexibility when needed.
• 23 days holiday plus statutory holidays.