Servicing & Customer Service Administrator – Growth & Bonus

UBT; Havant; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company bonus

Career progression

Training & development

On-site parking

Pension scheme

Flexible working

23 days holiday

Job summary

UBT is seeking a motivated Servicing Administrator in Havant to support servicing, repairs, and maintenance schedules. This office-based role combines administrative duties with frontline customer service to ensure a smooth after-sales experience.

You will coordinate bookings, track progress, respond to inquiries, and keep records up to date. A fast-growing healthcare solutions business offers training, career progression, and a supportive team environment.

Qualifications

• Strong administrative and organisational skills.
• Experience in fast-paced environments with multiple priorities.
• Deliver excellent customer service via phone and email.
• Attention to detail and process-driven approach.
• Confident using business systems, spreadsheets and internal databases.
• Takes ownership and follows tasks through to completion.

Responsibilities

• Coordinate servicing, repair, and maintenance requests from booking to completion.
• Schedule engineer visits, workshop repairs and customer call-outs.
• Maintain servicing records and preventative maintenance schedules.
• Respond to customer calls, emails and after-sales enquiries.
• Provide accurate updates and clear communication to manage expectations.
• Coordinate demo, trial and hire equipment including stock tracking.
• Complete hire administration and invoicing with accurate records.
• Collaborate with engineers, warehouse, operations, and sales teams to ensure service delivery.

Skills

Administrative skills

Organisational skills

Customer service

Attention to detail

Communications skills

IT literacy / spreadsheets

Tools

CRM systems

MS Excel

Database familiarity

Job description

UBT is seeking a motivated Servicing Administrator in Havant to support servicing, repairs, and maintenance schedules. This office-based role combines administrative duties with frontline customer service to ensure a smooth after-sales experience.

You will coordinate bookings, track progress, respond to inquiries, and keep records up to date. A fast-growing healthcare solutions business offers training, career progression, and a supportive team environment.