Servicing Administrator - Customer Care & Scheduling

MOBILITAS GROUP LIMITED; Braintree; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

24 days annual leave

Free on-site parking

Employee Assistance Programme

Life insurance

CareMiles discounts

Job summary

CareCo HQ in Braintree is seeking three Servicing Administrators to join our Servicing department. You will help arrange on-site repair visits, monitor customer claims, and liaise with engineers to source parts, while delivering excellent customer service.

This permanent, full-time role (40 hours) includes a £28,500 annual salary, regular Monday–Friday shifts (08:00–17:00 or 07:00–16:00) at CareCo HQ, Braintree. Closing date: Thursday 5 November 2026.

Qualifications

• Demonstrable administration experience in a fast-paced environment.
• Exceptional customer service skills demonstrated through previous work experience and a passion for helping people.
• Excellent listening and communication skills with the ability to adapt based on the customer.
• Computer/IT proficiency, with the ability to learn and master our computer systems.
• Strong time management and attention to detail.
• The ability to proactively troubleshoot and resolve customer queries.
• Previous experience of scheduling and/or using a CRM would be beneficial.

Responsibilities

• Act as an ambassador for CareCo, providing the very best customer service at all times
• Work closely with our Engineers to arrange suitable routes and source potential parts needed
• Process and review paperwork and reports for customer accounts while also keeping customers and other departments informed

Skills

Administration experience

Customer service

Listening and communication

IT proficiency

Time management

Proactive troubleshooting

Tools

CRM software

Job description

CareCo HQ in Braintree is seeking three Servicing Administrators to join our Servicing department. You will help arrange on-site repair visits, monitor customer claims, and liaise with engineers to source parts, while delivering excellent customer service.

This permanent, full-time role (40 hours) includes a £28,500 annual salary, regular Monday–Friday shifts (08:00–17:00 or 07:00–16:00) at CareCo HQ, Braintree. Closing date: Thursday 5 November 2026.