Servicing Administrator

CareCo Company; Braintree; Híbrido; GBP 26 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

24 days annual leave

Free on-site parking

Employee Assistance Programme

Life insurance

CareMiles discounts

Resumo da oferta

CareCo HQ in Braintree is seeking three Servicing Administrators to join our Servicing department. You will help arrange on-site repair visits, monitor customer claims, and liaise with engineers to source parts, while delivering excellent customer service.

This permanent, full-time role (40 hours) includes a £28,500 annual salary, regular Monday–Friday shifts (08:00–17:00 or 07:00–16:00) at CareCo HQ, Braintree. Closing date: Thursday 5 November 2026.

Qualificações

• Demonstrable administration experience in a fast-paced environment.
• Exceptional customer service skills demonstrated through previous work experience and a passion for helping people.
• Excellent listening and communication skills with the ability to adapt based on the customer.
• Computer/IT proficiency, with the ability to learn and master our computer systems.
• Strong time management and attention to detail.
• The ability to proactively troubleshoot and resolve customer queries.
• Previous experience of scheduling and/or using a CRM would be beneficial.

Responsabilidades

• Act as an ambassador for CareCo, providing the very best customer service at all times
• Work closely with our Engineers to arrange suitable routes and source potential parts needed
• Process and review paperwork and reports for customer accounts while also keeping customers and other departments informed

Conhecimentos

Administration experience

Customer service

Listening and communication

IT proficiency

Time management

Proactive troubleshooting

Ferramentas

CRM software

Descrição da oferta de emprego

Salary: £28,500 per annum
Contract: Permanent
Hours: Full time, 40 hours per week
Shifts: Monday to Friday, on a rota of either 08:00 - 17:00 or 07:00 - 16:00
Location: CareCo HQ, Braintree, CM77 7AT
Closing date: Thursday 5th November 2026

At CareCo, we make every day easier for people. As the UK's leading mobility retailer, our goal is to make sure that everybody who needs a helping hand not only gets one, but that they get the one that works for them. At CareCo, we make every day easier for people.

Due to growth, we're looking for three experienced administrators to join our established Servicing department. As a team, they are focused on delivering the best customer experience possible; arranging on-site repair visits and monitoring customer claims.

• Act as an ambassador for CareCo, providing the very best customer service at all times
• Work closely with our Engineers to arrange suitable routes and source potential parts needed
• Process and review paperwork and reports for customer accounts while also keeping customers and other departments informed

About You

To be considered for the position of Servicing Administrator, you will need:

• Demonstrable administration experience in a fast-paced environment.
• Exceptional customer service skills demonstrated through previous work experience and a passion for helping people.
• Excellent listening and communication skills with the ability to adapt based on the customer.
• Computer/IT proficiency, with the ability to learn and master our computer systems.
• Strong time management and attention to detail.
• The ability to proactively troubleshoot and resolve customer queries.

Previous experience of scheduling and/or using a CRM would be beneficial.

About Us

At CareCo we celebrate our people - their milestones, their growth, and the everyday moments that matter. Our benefits are built to support your life, not just your work. As a Servicing Administrator, we’ll offer you:

• 24 days annual leave (plus bank holidays), with extra days when you stick with us
• Option to buy and sell annual leave
• Access to CareMiles, our exclusive staff benefits platform with discounts and cashback on various brands
• Life-event vouchers to celebrate milestones
• Employee loyalty rewards, including holiday vouchers
• Free on-site parking
• Driving lesson contribution to help you learn to drive*
• Employee Assistance Programme for 24/7 confidential support
• Life insurance
• Free annual flu jab
• Annual eye test contribution
• Employee referral scheme - earn £500 for referring a friend
• Reimbursement of professional membership related to your role

Whoever you are and whatever your story is, we’d love to hear from you.

We are proud to be a Disability Confident Employer which helps to employ, support and develop disabled people in the workplace.

*Eligibility for benefits based on length of service