Services Controller

British Red Cross; Winchester; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Holidays 36 days

Pension scheme

Learning & development

Discounts

Cycle to work

Job summary

British Red Cross is seeking a proactive Service Controller in Winchester to manage day-to-day logistics with local travel. You will priorities requests, coordinate crews for transport, resettlement and sitting services, and ensure timely service delivery.

The role requires a full UK manual driving licence and a strong focus on customer service, confidentiality and teamwork to keep operations running smoothly and safely.

Qualifications

• Excellent customer service with a caring attitude.
• IT literate with spreadsheets, email, web-based tools.
• Strong time management; able to multi-task and prioritise.
• Diplomatic and confidential handling of queries.
• Good driving skills to carry out driver observation.

Responsibilities

• Take incoming calls from hospitals, identify and risk assess referrals.
• Coordinate crews to respond to transport, resettlement and sitting services.
• Manage time-efficient routes daily using available resources.
• Indirectly line-manage the crew, cover gaps in service provision when needed.
• Ensure the contracted service is delivered on time to the required standard.

Skills

Customer service

IT literacy

Time management

Diplomacy

Driver observation

Job description

Location: Winchester, with travel around the local area

Salary: £25,541 to £27,200 per annum

Additional Requirement: Full UK Manual Driving Licence and access to a vehicle

We’re looking for a dynamic individual who can ensure effective and efficient day to day logistic operations within our service. Someone who can prioritise tasks when managing multiple service user requests. As Service Controller, can you ensure the smooth and efficient daily logistics operations within our service? Can you ensure effective communication and coordination within the team?

If this sounds like you then please read on!

A day in the life or a Service Controller will include;

• Taking incoming calls from hospitals, identifying and risk assessing referrals.
• Co-ordinating the crew to respond to the necessary elements of the service as required by service users (including transport, resettlement and sitting services).
• Managing time efficient routes on a daily basis, making effective use of resources in order to meet service user requirements.
• Indirectly line managing the crew, promoting high morale, and ensuring teams are engaged and aligned with service goals. Helping to cover gaps in service provision when needed.
• Ensuring the contracted service is delivered on a timely basis to the required standard (in line with policies and procedures).
• Working with and supporting other services within the area to maintain a “hub” approach to service delivery.
• Managing vehicle maintenance, supporting crews with vehicle checks.

To be a successful Service Controller you'll need;

• Excellent customer service skills, with a caring attitude and an outgoing friendly manner.
• IT literate: working knowledge of spreadsheets, email, web based and word processing software.
• Strong time management skills. The ability to multi-task and prioritise.
• Ability to deal with queries in a diplomatic and confidential manner.
• Good driving skills in order to carry out driver observation.

Interested? Closing date for applications is 23.59 on Sunday 23rd August 2026.

Please Note: Early submission of completed applications is advised. We will be actively reviewing applications and may invite people to interview (at short notice) prior to the closing date.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days (per annum).
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer. We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders