Controller/Planner

Health Transportation Group UK LTD; Lincoln; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Competitive Hourly Rate

Employee Assistance Programme

Increased holiday allowance

Refer a Friend

Pension Scheme

Full Controller/Planner training

Opportunities to grow and develop

Engaging Workplace Culture

Job summary

Health Transportation Group UK in Lincolnshire is seeking dedicated Controller/Planners to manage daily ambulance movements for medically eligible patients. You will plan routes, allocate resources and work with crews to ensure timely journeys to healthcare appointments.

The role offers full-time hours, 37.5 per week across a flexible schedule, with training and ongoing mentorship. Applicants should have transport control experience, strong problem solving, and a patient-centric approach.

Qualifications

• Experience in transport control environment and planning
• Ability to plan routes for drivers
• Problem-solving ability during day control
• Customer service focus and handling sensitive situations

Responsibilities

• Plan and control daily ambulance movements for eligible patients
• Allocate resources and patient journeys using the Cleric System
• Liaise with healthcare professionals to maximise vehicle and staff utilisation
• Build strong relationships with crews to ensure patient experience
• Work in a team to determine transport decisions that deliver best outcomes

Skills

Transport control experience

Geographic knowledge of Lincoln area

Calm under pressure

Customer service orientation

Tools

Cleric System

Job description

Exciting full-time opportunities available for Controller/Planners to join our team at our Lincolnshire Headquarters

Who Are We?

At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year.

We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.

What Can You Expect?

We’re looking for motivated, compassionate individuals who are structured and committed to providing outstanding customer experiences.You would be joining us in the role of Controller/Planner, where you will be responsible for planning and controlling the daily movement of medically eligible patient journeys to and from their healthcare appointments in our non-emergency ambulances.

The aim of this role is to ensure precise controlling and planning of the ambulances, to allow eligible patients to get to and from their appointments in a timely manner, whilst ensuring mobility requirements of the booked journey are met.

We offer full-time, permanent positions, working 37.5 hours per week across a flexible schedule from Monday to Sunday, between 6am - 10pm.

Summary Of Main Duties Include

• Planning and controlling the daily movement of ambulance journeys transporting eligible patients to and from their healthcare appointments.
• Allocating of physical resources and patient journeys using the Cleric System to our crew members and Volunteer Car Service workers.
• Liaising with healthcare professionals and hospital departments to ensure that we are able to maximise the utilisation of the available vehicles and staff.
• Building effective relationships with crews in order to ensure the best possible patient experience.
• To work within a team to make decisions about transportation which deliver the best outcomes for patients.

What’s In It For You?

• Competitive Hourly Rate -£13.26 rising to £14.26 after 1 year
• Employee Assistance Programme delivered by the UK’s #1 EAP service- Health Assured
• Increased holiday allowance for long service
• Refer a Friend Earn up to £500 for each friend you bring on board
• Pension Scheme
• Full Controller/Planner training induction and ongoing mentorship
• Opportunities to grow and develop
• Engaging Workplace Culture with regular company updates and Employee of the Month

We are Looking for Great People Who:

• Experience of working in a similar transport control environment, using logistical and planning skills.
• Ability to plan appropriate journey routes for drivers.
• Problem solving ability for any challenges that may occur during day control.
• Customer service focused and able to effectively handle sensitive situations.
• Have a good geographic knowledge of the area.
• Be able to stay calm under pressure.

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for HTG-UK you will need:

• Right to Work in the UK
• Full UK Manual Driving Licence
• Satisfactory Employment and Character References
• A Satisfactory Medical AssessmentSuccessful candidates will also need to successfully complete atwo-week mandatory training course on commencement of employment.

The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

• Attend mandatory training on Safeguarding children and adults
• Ensure they are familiar with their and the organisation’s requirements under relevant legislation
• Adhere to all relevant national and local policies, procedures, and professional codes
• Report any concerns to the appropriate authority
• Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)

Employer certification / accreditation badges

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Address Danwood House
Harrison Place
Whisby Road
Lincoln
LN6 3AH