Service Controller

British Red Cross; Winchester; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Holiday entitlement 36 days

Pension scheme

Learning & Development

Discounts

Wellbeing

Cycle2Work

Job summary

British Red Cross in Winchester seeks a Service Controller to manage daily logistics, prioritise service user requests and ensure smooth operations within the team.

With 35 hours per week and a fixed-term contract to 27 March 2027, the role requires a full UK driving licence and vehicle access. You will oversee vehicle checks, route planning and timely service delivery in the local area.

Qualifications

• Excellent customer service skills and a caring attitude.
• Strong time management and multi-tasking abilities.
• IT literacy across spreadsheets, email, web-based tools and word processing.

Responsibilities

• Take incoming calls from hospitals, assess referrals and coordinate responses.
• Coordinate crews to cover transport, resettlement and sitting services as needed.
• Plan efficient routes and use resources to meet user requirements.
• Line manage and support crews, cover gaps in service provision.
• Ensure contracted services are delivered to standards and policies.

Skills

Customer service

Time management

IT literacy

Communication

Driving licence

Tools

Spreadsheets

Email

Word processing

Job description

Service Controller

Location:Winchester, with travel around the local area

Salary: £25,541 to £27,200 per annum

Fixed Term Contract until 27th March 2027

Hours: 35 per week

Additional Requirement: Full UK Manual Driving Licence and access to a vehicle

We’re looking for a dynamic individual who canensure effective and efficient day to day logistic operations within our service. Someone who can prioritise tasks when managing multiple service user requests. AsService Controller,can you ensure the smooth and efficient daily logistics operations within our service? Can you ensure effective communication and coordination within the team?

If this sounds like you then please read on!

A day in the life or a Service Controller will include;

• Taking incoming calls from hospitals, identifying and risk assessing referrals.
• Co-ordinating the crew to respond to the necessary elements of the service as required by service users (including transport, resettlement and sitting services).
• Managing time efficient routes on a daily basis, making effective use of resources in order to meet service user requirements.
• Indirectly line managing the crew, promoting high morale, and ensuring teams are engaged and aligned with service goals. Helping to cover gaps in service provision when needed.
• Ensuring the contracted service is delivered on a timely basis to the required standard (in line with policies and procedures).
• Working with and supporting other services within the area to maintain a "hub" approach to service delivery.
• Managing vehicle maintenance, supporting crews with vehicle checks.

To be a successful Service Controller you'll need;

• Excellent customer service skills, with a caring attitude and an outgoing friendly manner.
• IT literate: working knowledge of spreadsheets, email, web based and word processing software.
• Strong time management skills. The ability to multi-task and prioritise.
• Ability to deal with queries in a diplomatic and confidential manner.
• Good driving skills in order to carry out driver observation.

Interested? Closing date for applications is 23.59 on Sunday 23rd August 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days (per annum).
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer. We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders