Service Coordinator

British Red Cross; Hove; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Remote / hybrid working

36 days annual leave

Contributory pension

Learning & Development

Discounts & wellbeing perks

Job summary

British Red Cross in Hove is seeking a Service Coordinator to lead a team of staff and volunteers, ensuring safe, efficient and compassionate care as people move from hospital to home. You will act as main contact for hospital and community referrals, coordinate delivery, monitor records and budgets, and support frontline delivery, with flexible hours including evenings and on-call duties.

This permanent role requires strong communication, people management, IT literacy and a willingness to

Qualifications

• Experience managing or supervising people.
• Strong communication with health and social care professionals.
• Confidence using IT systems and managing service records.
• Flexible approach; willing to work evenings, be on-call, and respond to emergencies.

Responsibilities

• Acting as the main point of contact for hospital and community referrals.
• Coordinating and supporting a team of staff and volunteers to deliver services.
• Monitoring service delivery, maintaining records, and ensuring quality standards.
• Attending hospital meetings, managing the service budget, and supporting frontline delivery.

Skills

People management

Communication skills

IT systems literacy

Flexibility

Job description

Service Coordinator

Location: Hove, with travel around the East Sussex area

Salary: £25,541 to £27,200 Per Annum (£17,514 to £18,651 actual salary for 24 hrs worked)

Hours: 24 per week

Contract: Permanent

Additional Requirement: Applicants must have a full licence (2 years) and access to a vehicle.

Are you ready to lead a team that helps people move from hospital to home with dignity and care?

Do you thrive in a fast-paced environment where no two days are the same? Are you passionate about supporting people in crisis and making a real difference in your community? As a Service Coordinator, you’ll be the vital link between hospital referrals and care at home. You’ll manage a team of staff and volunteers, ensuring services are delivered safely, efficiently, and with heart. This role is central to our mission of connecting human kindness with human crisis.

What will a day in the life of a Service Coordinator involve?

• Acting as the main point of contact for hospital and community referrals.
• Coordinating and supporting a team of staff and volunteers to deliver services.
• Monitoring service delivery, maintaining accurate records, and ensuring quality standards are met.
• Attending hospital meetings, managing the service budget, and stepping in to support frontline delivery when needed.

To be a successful Service Coordinator, what will you need?

• Experience managing or supervising people and working in a team environment.
• Strong communication skills and the ability to build relationships with health and social care professionals.
• Confidence using IT systems and managing service records.
• A flexible approach, with a willingness to work evenings, be on-call, and respond to emergencies.

Theclosingdatefor applications is 23.59 on 6th August 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders