Service Coordinator

British Red Cross; Basingstoke; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working: remote & hybrid

36 days annual leave + 5 days option

Pension scheme

Learning & development

Discounts & wellbeing benefits

Cycle to Work scheme

Job summary

British Red Cross is seeking a Service Coordinator in Basingstoke to lead a team in moving people from hospital to home with dignity. You’ll manage referrals, coordinate staff and volunteers, monitor delivery, and keep records across the service area.

The role supports fast-paced, compassionate crisis response within the community. The position is a fixed-term contract until 31 March 2027, with 28 hours weekly.

Qualifications

• Experience managing or supervising staff and volunteers.
• Strong communication skills with health and social care professionals.
• Confidence using IT systems and maintaining service records.

Responsibilities

• Act as main contact for hospital and community referrals.
• Coordinate and support a team of staff and volunteers to deliver services.
• Monitor service delivery, maintain records and ensure quality standards.
• Attend hospital meetings and manage the service budget; support frontline delivery when needed.

Skills

People management

Communication

IT systems

Flexibility

Job description

Service Coordinator

Location: Basingstoke, travel within the area

Salary: £25,541 to £27,200 per annum, pro rata

Hours: 28 per week

Contract: Fixed term contract until 31st March 2027

Additional Requirement: Applicants must have a full UK driving licence (2 years) and access to a vehicle.

Are you ready to lead a team that helps people move from hospital to home with dignity and care?

Do you thrive in a fast-paced environment where no two days are the same? Are you passionate about supporting people in crisis and making a real difference in your community? As a Service Coordinator, you’ll be the vital link between hospital referrals and care at home. You’ll manage a team of staff and volunteers, ensuring services are delivered safely, efficiently, and with heart. This role is central to our mission of connecting human kindness with human crisis.

What will a day in the life of a Service Coordinator involve?

• Acting as the main point of contact for hospital and community referrals.
• Coordinating and supporting a team of staff and volunteers to deliver services.
• Monitoring service delivery, maintaining accurate records, and ensuring quality standards are met.
• Attending hospital meetings, managing the service budget, and stepping in to support frontline delivery when needed.

To be a successful Service Coordinator, what will you need?

• Experience managing or supervising people and working in a team environment.
• Strong communication skills and the ability to build relationships with health and social care professionals.
• Confidence using IT systems and managing service records.
• A flexible approach, with a willingness to work evenings, be on-call, and respond to emergencies.

The closing date for applications is 23.59 on Sunday 30th August 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders