Controller/Planner

Allscreens Nationwide Ltd; Lincoln; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Competitive Hourly Rate

Contractual Sick Pay

Employee Assistance Programme

Increased holiday allowance

Refer a Friend Bonus

Pension Scheme

Training induction and mentorship

Career growth opportunities

Engaging Workplace Culture

Job summary

Health Transportation Group UK (HTG-UK) is recruiting a Controller/Planner for our Lincolnshire Headquarters. You will plan and control daily ambulance journeys for medically eligible patients, coordinating crews and resources to ensure timely travel to healthcare appointments.

The role requires strong planning and stakeholder liaison within a fast-paced environment. We offer a competitive hourly rate, sick pay after 12 months, employee assistance programme, enhanced holiday entitlement, a

Qualifications

• Enhanced DBS Check (onboarding)
• Right to Work in the UK
• Full UK Manual Driving Licence
• Satisfactory Employment and Character References
• Satisfactory Medical Assessment
• Two-week mandatory training on commencement

Responsibilities

• Plan and control the daily movement of ambulance journeys transporting eligible patients
• Allocate resources and patient journeys using the Cleric System to crew members and volunteers
• Liaise with healthcare professionals to maximise vehicle and staff utilisation
• Build effective relationships with crews to ensure the best patient experience
• Work within a team to make transportation decisions for the best patient outcomes

Job description

Exciting full-time opportunity available for Controller/Planners to join our team at our Lincolnshire Headquarters

Who Are We?

At Health Transportation Group UK (HTG-UK), we are one of the UK's leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year.

We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.

What Can You Expect?

We're looking for motivated, compassionate individuals who are structured and committed to providing outstanding customer experiences. You would be joining us in the role of Controller/Planner, where you will be responsible for planning and controlling the daily movement of medically eligible patient journeys to and from their healthcare appointments in our non-emergency ambulances.

The aim of this role is to ensure precise controlling and planning of the ambulances, to allow eligible patients to get to and from their appointments in a timely manner, whilst ensuring mobility requirements of the booked journey are met.

Summary Of Main Duties Include

• Planning and controlling the daily movement of ambulance journeys transporting eligible patients to and from their healthcare appointments.
• Allocating of physical resources and patient journeys using the Cleric System to our crew members and Volunteer Car Service workers.
• Liaising with healthcare professionals and hospital departments to ensure that we are able to maximise the utilisation of the available vehicles and staff.
• Building effective relationships with crews in order to ensure the best possible patient experience.
• To work within a team to make decisions about transportation which deliver the best outcomes for patients.

What's In It For You?

• Competitive Hourly Rate - £13.26
• Contractual Sick Pay after 12 months service
• Employee Assistance Programme delivered by the UK's #1 EAP service- Health Assured
• Increased holiday allowance for long service
• Refer a Friend Earn up to £500 for each friend you bring on board
• Pension Scheme
• Full Controller/Planner training induction and ongoing mentorship
• Opportunities to grow and develop
• Engaging Workplace Culture with regular company updates and Employee of the Month

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for HTG-UK you will need:

• Enhanced DBS Check (conducted during onboarding if successful)
• Right to Work in the UK
• Full UK Manual Driving Licence
• Satisfactory Employment and Character References
• A Satisfactory Medical Assessment
• Successful candidates will also need to successfully complete a two-week mandatory training course on commencement of employment.

Equal Opportunities

Company's Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly - based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

• Attend mandatory training on Safeguarding children and adults
• Ensure they are familiar with their and the organisation's requirements under relevant legislation
• Adhere to all relevant national and local policies, procedures, and professional codes
• Report any concerns to the appropriate authority
• Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Controller/Planner

Company: HTG-UK

Salary: £13.26

Hours: Full-time

Location: Lincoln, LN6 3DG

Working pattern: On-site

Job type: Permanent

Posting date: 10 Aug 2026

Closing date: 17 Aug 2026