Services Assistant

Sainsbury’s Group; Hatching Green; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retailer in the UK is seeking a Services Assistant to support customers with grocery orders and general inquiries. Ideal candidates will have a passion for customer service, the ability to work flexibly in a high-energy environment, and must meet educational and age requirements. Competitive benefits include discounts, holiday entitlements, and opportunities for career development.

Benefits

10% discount card after four weeks, 15% off on Fridays/Saturdays

Free food and hot drinks

Generous holiday entitlement

Pension matching contributions

Employee share schemes

Shopping discounts

Well-being support

Qualifications

• Must be above the school-leaver age.
• At least 18 years old if shifts cover early or late hours.
• Eligibility to work in the United Kingdom.

Responsibilities

• Serve and support customers on checkouts and kiosks.
• Pick and select products for grocery orders.
• Deal with complaints and refunds.

Skills

Friendly and welcoming

Problem solving initiative

Attention to detail

Education

Right to work eligibility in the UK

Job description

Responsibilities

• Always being on hand to serve and support customers on our checkouts, self‑service tills, and kiosks, or even our petrol stations, supporting with any questions and proactively offering help.
• Picking and selecting the best quality products on the shop floor for customers using our On‑Demand grocery ordering service and assisting customers with Click & Collect parcels.
• Building great knowledge about our products, services and promotions to help provide recommendations.
• Dealing with complaints, refunds, shelf tickets and advertising.
• Safely moving and retrieving trolleys in our customer car parks.
• Working flexibly across the store as needed.

What makes a great Sainsbury’s Colleague

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Happy working in a fast‑paced, physical and high‑energy environment, and thrives in being part of a team.
• Takes responsibility for owning tasks and uses initiative to solve problems.
• Always prepared to work flexibly and productively across the store to a high standard – you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things.
• Comfortable in learning to use new digital tools and technology to do your job brilliantly.
• Have great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for our customers. We are dedicated to being a truly inclusive retailer, where every colleague can reach their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.

Requirements

• You must be above the school‑leaver age in your country (School leaving age – GOV.UK).
• If the shifts for this role cover hours earlier than 06:00 a.m. or later than 11:00 p.m., you will need to be at least 18 years of age.
• You must have right‑to‑work eligibility in the United Kingdom. The workplace is inclusive and suitable for all.

Role during Christmas

Could you be one of our Christmas champions this year? Whether you’re a Nut Roast Navigator, or a Mince Pie Magician, bring your energy into this season and help us create the best Christmas possible for our customers. Our stores are fast‑paced environments where no two days are ever the same, especially during our busiest and most magical time of the year. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Services Assistants, you’ll be one of our Christmas Champions that provides the very best shopping experience for our customers.

Benefits

• Discount card – 10 % off at Sainsbury’s, Argos, Ti‑We, and Habitat after four weeks, increasing to 15 % discount at Sainsbury’s every Friday and Saturday, and 15 % off at Argos every pay day.
• Free food and hot drinks – provided for colleagues in all our stores.
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
• Pension – we’ll match between 4‑7.5 % of your pension contributions.
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Well‑being support – including free access to our Employee Assistance Programme, which is a confidential service providing support and guidance on a wide range of issues.

Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available – please check the contract type and schedule hours before applying to ensure that the role is right for you.