ServiceNow Technician

Chaucer; City of Westminster; On-site; GBP 55,000 - 75,000; Full time

Job summary

A prominent insurance group in the UK is seeking a ServiceNow Technology Delivery Specialist. This role focuses on delivering ServiceNow solutions while collaborating closely with various teams, including Product Management and Engineering. The ideal candidate will have a strong ServiceNow background, exceptional technical skills, and a detail-oriented mindset. The role also involves ensuring compliance with industry standards and continuously seeking efficiency improvements. A commitment to diversity and inclusion is also central to the company's ethos.

Qualifications

• Relevant industry experience in ServiceNow roles.
• Exceptional technical skills are required.
• Ability to work collaboratively in a team environment.

Responsibilities

• Deliver the ServiceNow service roadmap and strategy.
• Provide day-to-day administration and support for the ServiceNow platform.
• Ensure compliance with industry standards and regulations.

Skills

ServiceNow technology experience

Analytical and problem-solving abilities

Team collaboration

Customer focus

Detail-oriented

Technical skills

Job description

Job Profile Summary

The role reports into the Enterprise Lead and will be responsible for delivering ServiceNow technology solutions from the Enterprise function to within the Chaucer Technology Group (CTG). This role sits in a team as part of the evolution of the operating model and is instrumental in modernising the ways of working. This role requires a hands‑on deliverer with a ServiceNow technology background and proven skillset. The role has responsibility for delivering the ServiceNow vision and roadmaps that support and advance the company's business objectives. It also involves collaborating with cross‑functional teams such as Product Management, Engineering, Architecture, and Quality & Technical Assurance within a matrix IT organisation.

Job Description

• Deliver the Enterprise ServiceNow service roadmap and strategy.
• Act as a subject matter expert for the entire ServiceNow technology suite, advising stakeholders and senior management on best practices and new opportunities.
• Provide day‑to‑day administration, configuration, and support for the ServiceNow platform.
• Assist in developing and maintaining ServiceNow modules such as Incident, Problem, Change, Asset, and CMDB.
• Identify risks associated with ServiceNow, processes, and ways of working and establish procedures to mitigate those risks.
• Maintain system documentation, configuration records, and process workflows.
• Ensure platform stability, security, and compliance with company policies.
• Conduct user training and provide guidance on ServiceNow best practices.
• Ensure robust security protocols and best practices are followed to protect the company's ServiceNow application.
• Ensure compliance with all relevant industry regulations and standards.
• Ensure service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs) are met or exceeded.
• Be an active member of the Enterprise team.

Leadership and Strategy

• Demonstrates a high level of self‑awareness through a commitment to continuous, personal improvement and learning.
• Demonstrates high personal resilience and ability to adapt to change.
• Able to think creatively and innovatively.
• Understanding of the way the business works and displays knowledge of the external marketplace to drive the business forward.
• Strive to build key relationships and show ownership of targets; focus on results.
• Deliver the ServiceNow strategy in alignment with the company's overall objectives.
• Maintain a culture of Enterprise technology excellence in the company.

Technical Delivery Management

• Ensure work is completed on time and to the highest quality standards.
• Provide ServiceNow technology guidance and support to users.
• Ensure the adoption of best practices and the latest technologies.
• Ensure standardisation, simplification and effectiveness across the technology value chain.

Vendor Management

• Ensure compliance with industry standards and regulations.

Stakeholder Engagement

• Collaborate with key stakeholders to understand their needs and ensure successful product outcomes.

Risk Management

• Identify and mitigate risks associated with Enterprise activities.

Performance Monitoring

• Continuously seek opportunities to improve efficiency and effectiveness.

Skills and Competencies

• Embrace an inclusive environment that values individual difference to leverage diversity.
• Relevant industry experience in ServiceNow roles, with previous experience delivering ServiceNow technologies.
• Excellent analytical and problem‑solving abilities.
• Can work comfortably in a highly collaborative setting.
• Can work comfortably with business management, has a positive can‑do attitude, open and welcoming to change.
• Have exceptional technical skills.
• Can quickly form meaningful connections inspiring trust and confidence in others.
• Detail and quality oriented, with a customer focus, an exceptionally keen eye for detail and highly organised.
• Able to manage priorities and meet deadlines, demonstrating the ability to remain calm under stress and in times of uncertainty.

ABOUT US

Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world.

To learn more about us please visit our website.

Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture.

We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment.

We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.