ServiceNow Technical Architect

Stott & May Professional Search Limited; Norwich; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading recruitment firm is seeking a ServiceNow Technical Architect specializing in Customer Service Management (CSM) or ITSM. This hybrid role involves designing and implementing ServiceNow solutions, overseeing projects for enterprise clients across various industries. The ideal candidate will have extensive integration experience and provide technical leadership to development teams. This position demands expertise in creating scalable and reliable solutions, aligned with the latest ServiceNow capabilities.

Qualifications

• Strong experience in designing and implementing ServiceNow CSM/ITSM solutions.
• Ability to analyse and translate business requirements into technical solutions.
• Proven track record of overseeing end-to-end implementation of software solutions.

Responsibilities

• Analyse business requirements to create technical solutions.
• Develop architectural blueprints and functional designs.
• Design integrations between ServiceNow and external systems.
• Ensure solutions are scalable and reliable.
• Oversee the implementation process from concept to deployment.
• Maintain and enhance existing ServiceNow solutions.

Skills

ServiceNow Customer Service Management (CSM)

Integration experience

Technical leadership

Tools

ServiceNow

CRM systems

ERP systems

ITSM tools

Job description

Job Description

ServiceNow Technical Architect
Location: Gulidford/London (Hybrid)
Day Rate: Market rate (Inside IR35)
Contract Duration: 6 months
Start Date: Immediate

Role Overview
We are seeking a ServiceNow Technical Architect specialising in Customer Service Management (CSM) or ITSM with strong integration experience. The role involves designing, implementing, and maintaining ServiceNow CSM/ITSM solutions to meet enterprise business needs.
The architect will create scalable and efficient architectures, ensure alignment with ServiceNow best practices, and provide technical leadership to development teams. You will work on projects for enterprise clients across diverse industries, leveraging cutting-edge ServiceNow capabilities and integrations with other enterprise systems.

Key Responsibilities

• Analyse business requirements and translate them into ServiceNow CSM technical solutions
• Develop architectural blueprints and functional designs for CSM implementations
• Design and implement integrations between ServiceNow and external systems (CRM, ERP, ITSM, etc.)
• Ensure solutions are scalable, reliable, and aligned with future business needs
• Oversee end-to-end implementation of ServiceNow CSM solutions, from concept to deployment
• Maintain and enhance existing ServiceNow solutions