ServiceNow Platform Design & Governance Lead

Scottish and Southern Energy; Preston; Hybrid; GBP 52,000 - 77,000; Full time

Benefits offered by this job

Private healthcare discounts

Gym memberships discounts

Online GP and 24/7 counselling

Cycle to Work scheme

Family leave benefits

Job summary

SSE's ITSM Platforms team seeks a Service Design Lead to define design standards for the ServiceNow platform, drive governance, and ensure scalable, sustainable solutions aligned with an out-of-the-box first approach.

Working with product owners, developers and delivery partners, you will lead design assurance, platform health, upgrade readiness and continuous improvement across the estate.

Qualifications

• Extensive experience designing, governing and supporting enterprise-scale ServiceNow platforms.
• Strong knowledge of ServiceNow configuration, data models, integrations and release management practices.
• Proven experience delivering out-of-the-box led solutions and improving platform sustainability.
• Experience leading technical design reviews and providing assurance across complex change initiatives.
• Strong understanding of ITSM, ITIL and ServiceNow platform lifecycle management.
• Excellent stakeholder management, communication, analytical and problem-solving skills.

Responsibilities

• Define and maintain ServiceNow platform design standards, configuration guardrails and architectural principles.
• Lead technical design assurance reviews for major platform changes, enhancements and new capabilities.
• Champion an out-of-the-box first approach, minimising customisation and reducing technical debt.
• Provide technical leadership and guidance to product owners, module owners, developers and delivery partners.
• Drive platform health, upgrade readiness and continuous improvement across the ServiceNow estate.
• Represent platform design decisions and provide technical assurance within governance forums and transformation programme

Skills

ITIL knowledge

Stakeholder management

Communication

Problem solving

Tools

ServiceNow

Job description

SSE's ITSM Platforms team seeks a Service Design Lead to define design standards for the ServiceNow platform, drive governance, and ensure scalable, sustainable solutions aligned with an out-of-the-box first approach.

Working with product owners, developers and delivery partners, you will lead design assurance, platform health, upgrade readiness and continuous improvement across the estate.