ServiceNow Platform Design Lead: ITSM & Governance

Sse Enterprise; Reading; Hybride; GBP 52 000 - 77 000; Plein temps

Avantages offerts par ce poste

Private healthcare discounts

Gym membership discounts

Online GP and counselling services

Cycle to Work scheme

Tech & transport loans

Résumé du poste

SSE is seeking a Service Design Lead for the ITSM Platform to provide technical leadership on the ServiceNow platform, defining design standards and governance to ensure scalable, sustainable solutions aligned to an out-of-the-box first approach.

You will lead design assurance, platform health and continuous improvement across the ServiceNow estate, working with product owners, developers and delivery partners. The role supports a hybrid work pattern with base locations including Reading.

Qualifications

• Extensive experience designing, governing and supporting enterprise-scale ServiceNow platforms.
• Strong knowledge of ITSM, configurations and releases in ServiceNow.
• Excellent stakeholder management and communication skills.

Responsabilités

• Define and maintain ServiceNow platform design standards, configuration guardrails and architectural principles.
• Lead technical design reviews for major changes and new capabilities.
• Champion an out-of-the-box first approach to minimise customisation and technical debt.
• Provide technical leadership to product owners, module owners, developers and partners.
• Drive platform health, upgrade readiness and continuous improvement across the ServiceNow estate.
• Represent platform design decisions in governance forums and transformation programmes.

Connaissances

ITSM expertise

Stakeholder management

Communication

Problem solving

ITIL knowledge

Outils

ServiceNow

Description du poste

SSE is seeking a Service Design Lead for the ITSM Platform to provide technical leadership on the ServiceNow platform, defining design standards and governance to ensure scalable, sustainable solutions aligned to an out-of-the-box first approach.

You will lead design assurance, platform health and continuous improvement across the ServiceNow estate, working with product owners, developers and delivery partners. The role supports a hybrid work pattern with base locations including Reading.