ServiceNow Platform Design Lead

SSE plc; Portsmouth; Híbrido; GBP 52 000 - 77 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible benefits

Healthcare discounts

Cycle to Work scheme

Family entitlements

Resumo da oferta

SSE plc is seeking a Service Design Lead for ITSM Platforms to provide technical leadership for the ServiceNow estate. You will define design standards, governance, and guardrails, working with product owners and delivery partners to ensure scalable, first‑principle solutions with minimal customisation.

You will lead design assurance reviews, drive platform health and upgrade readiness, and champion an out‑of‑the‑box approach across major changes and implementations.

Qualificações

• Extensive experience designing, governing and supporting enterprise-scale ServiceNow platforms.
• Strong knowledge of ServiceNow configuration, data models, integrations and release management.
• Proven experience delivering out-of-the-box led solutions and improving platform sustainability.
• Experience leading technical design reviews and providing assurance across complex change initiatives.

Responsabilidades

• Define and maintain ServiceNow platform design standards, configuration guardrails and architectural principles.
• Lead technical design assurance reviews for major platform changes, enhancements and new capabilities.
• Champion an out-of-the-box first approach, minimising customisation and reducing technical debt.
• Provide technical leadership and guidance to product owners, module owners, developers and delivery partners.
• Drive platform health, upgrade readiness and continuous improvement across the ServiceNow estate.
• Represent platform design decisions and provide technical assurance within governance forums and transformation programme.

Conhecimentos

ServiceNow design

Platform governance

ITIL

Stakeholder management

Descrição da oferta de emprego

SSE plc is seeking a Service Design Lead for ITSM Platforms to provide technical leadership for the ServiceNow estate. You will define design standards, governance, and guardrails, working with product owners and delivery partners to ensure scalable, first‑principle solutions with minimal customisation.

You will lead design assurance reviews, drive platform health and upgrade readiness, and champion an out‑of‑the‑box approach across major changes and implementations.